COMMON QUERIES & QUESTIONS

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What prices are your services?

We offer a comprehensive service for one easy daily rate: Small Dogs $28, Medium and Large Dogs $37, Extra Large, Solo or Entire Dogs $43 and Cats $21. For more information about what our great low daily rates include, please see the Dogs or Cats pages.

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What is your refund policy?

Christmas bookings have a $100 deposit payable on booking. Prior to 1st December date you will receive a full refund with a charge of $25 for the office admin fee. After 1st December, the deposit is non-refundable.

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What payment methods do you accept?

Glasshouse Pet Retreat accepts direct deposit, credit card or cash when you deliver your pet for their stay. Direct deposit details are available on request and are listed on your invoice.

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Can my dog have a daily walk?

Select one of our all-inclusive packages if you would like your dog to have daily exercise.

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What extra services do you offer?

For animals requiring medication, these can be administered for an additional charge of $2 per day. Tick collars are available to purchase when you check your dog in if they are staying for less than 5 days. You can pamper your dog with a Hydrobath for just $25. Additional specialist grooming services can be arranged on request. Please give us a call to book a special pamper treatment of your choice.

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Do you look after special needs for my pet?

At Glasshouse Pet Retreat we cater for all your pets’ needs. We are highly experienced animal carers and can cater for elderly, disabled or special needs dogs or cats. Please just give us a call to discuss your needs.

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What breeds are Small Dogs?

Small Dog breeds include Chihuahua, Dachshund, Maltese, Bichon Frise, Highland Terrier, French Bulldog, Cavalier King Charles Spaniel, Pomeranian, Jack Russell, Corgi, Pug, Border Terrier, Fox Terrier, Schipperke……….call for more details.

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What breeds are Medium to Large Dogs?

Medium to Large dog breeds include Beagle, Staffy, Bulldog, Collie, Kelpie, Labrador, Retriever, Bassett Hound, Cattle Dog, Huskie, Vizla, Cocker Spaniel, Dalmatian, Schnauzer, Shar Pei, German Shepherd, Whippet, Greyhound, Akita, Boxer, Irish Setter, Labradoodle, Standard Poodle, Weimaraner, Lagotto, AmStaff……. .call for more details.

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What breeds are Extra Large Dogs?

Extra Large dog breeds include Great Dane, Malamute, Bernese Mountain Dog, Irish Wolfhound, Mastiff, Doberman, Rottweiler, Dogue de Bordeaux, English Pointer, Newfoundland, Rhodesian Ridgeback, Borzoi, Saint Bernard…….call for more details.

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Why do you charge extra for Entire or Solo dogs?

Dogs which are entire (not de-sexed but are sexually mature) have to be fully segregated for the safety of all our dogs and our staff. This is also the case for any dog which is a solo dog (unsuitable to mix safely with any other dogs). Thank you for understanding that the welfare and safety of all our visiting dogs is our first concern.